GENERAL FAQ'S

What is Stackin’?

Stackin’ is a BFF for your money that makes it easy to up your money game. Just text with us to find ways to save, start investing and plan for your future.

What kind of texts will Stackin’ send me?

We’re not a one-trick pony so we’ll send you different types of messages, but don’t worry, they’ll all help you go from broke to ballin’! We send investing, saving and earning advice to make upping your money game fun and easy. Along with standard messages, you’ll also receive audio, video, chatbots and more!

Is Stackin’ free?

Yep! While signing up for Stackin’s text messaging service is free, message and data rates may apply.

 

What’s Stackin’s mission?

Stackin’s mission is to educate and empower a new generation of financial consumers. We provide the tools, guidance and products to help build healthier financial habits. 

 

How many people subscribed to Stackin’ text service?

As of 2020, over 800,000 users signed up for Stackin’s text service. Join the party! 

 

How do I sign up for Stackin’ texts?

To sign up for Stackin’ texts, just text ‘STACK’ to 257-48. You can also sign up through our website here: http://www.startstackin.com.

Who can use Stackin’?

As long as you are at least 18 years old, you are welcome to join our text service! Certain products require you to be a U.S. citizen with a valid social security number.  

Can I respond to your texts?

Of course! Text us just like you would your BFF! We get to know you better every time you text us back (message and data rates may apply!) or interact with our messages. The more we know about you, the more we can help you!

Do I need a login & password after I have signed up for a text?

Nope! For our texting services, your phone number is all you need. However, If you have signed up for Stackin’ Cash or Stackin’ Invest you will need to use your login to access your account information if you have signed out. No biggie if you forgot your password, just navigate to the sign-in page on the Stackin’ web app and select “Forgot your password,” enter the phone number associated with your Stackin’ account and we’ll text you a confirmation code that you can use to reset your password. If you’re still having issues after following these directions you can reach out to the customer support team for more assistance.

 

Is Stackin’ safe?

Yep! Handing over your personal information can be a little intimidating… we get it. The good news is we use bank-grade security & encryption systems to keep your information safe and secure at all times.

​How can I stop receiving texts from Stackin’?

We’d hate to see you go, but you can opt out from receiving messages from Stackin’ at any time by

texting ‘STOP’ to 257-48.

I accidentally unsubscribed from Stackin’ texts, how do I resubscribe?

No biggie, resubscribing is easy! If you were previously subscribed to Stackin' texts and opted-out, you can resubscribe by texting "OOPS" or "STACK" to 257-48!

 

Additional questions or concerns:

  • General, email us at hey@startstackin.com! We’ll do our best to get back to you within 72 hours.

  • Stackin' Cash,  Radius Bank’s Customer Service team by phone 800.242.0272, via web chat or visit their help desk here.

  • Stackin' Invest, shoot us an email at hey@startstackin.com! We’ll do our best to get back to you within 72 hours.

 

STACKIN' CASH FAQ'S

What is a Stackin’ Cash account?

Stackin’ Cash is a spend and save account that gives you the high-interest earning of a savings account with the flexibility of a checking account. It’s the best one-stop shop for all your banking needs. We believe your money should be working as hard as you do and with Stackin’ Cash it is.

 

What does “Powered By Radius Bank” mean?

This means that Radius is the provider for your bank account, but it's offered exclusively for Stackin’ users.

Stackin’ and Radius partnered together to create a unique bank account you would love. You can check your transactions, balance and more with Stackin’ but if you want to manage your debit card preferences, deposit mobile checks or set up direct deposit you’ll need to do that with Radius. You can download their app here.

 

Are there hidden fees?

Nope! We don't think you should have to pay for money that's already yours. In fact, the Cash account can help you save over $300 each year on bank fees.

 

What do I get with my Stackin’ Cash account?

Tons of great stuff! Your Stackin' Cash account comes with free access to ATMs worldwide, a debit card, 24/7 support, high-interest earning power, an awesome interface in the Stackin’ app to view your transactions and balance and access to the Radius app.

How do I change my debit card settings?

Great question! You can turn your debit card off or on and set custom alerts, restrictions and spending caps within the Radius Card app. This app is separate from your Radius Bank app and will need to be downloaded in addition the main banking app. You can download the Radius Card app here.

Do I need to make a deposit when I open a Stackin' Cash Account?

Nope, but we suggest setting up an auto-deposit of at least $25/month to get in the habit of saving and growing your cash! You can update or change this at anytime. Remember that the more you save, the more you earn!

How do I fund my Stackin' Cash Account?

You can fund your Stackin’ Cash account by linking a current, active bank account through Plaid. Plaid is a trusted financial service that allows users to securely connect their bank account. Stackin’ uses Plaid to verify your bank account info and occasionally check your balance to make sure you have enough funds to cover transactions.

 

Stackin’ Cash also accepts direct deposits, you can access the direct deposit form directly from Radius here.

When will I receive my debit card?

You will typically receive your debit card 7 business days after your account has been approved and activated. Your Stackin' Cash debit card will come from Radius Bank.

How do I update my automatic deposit?

You can adjust and update your recurring deposit in the Stackin' web app at anytime. Simply log in, navigate to the account page, select 'My Cash Account' and then select 'Recurring Deposit' to view and update your auto deposit, or click here

Have more questions?

If you have any additional questions or concerns about your Stackin' Cash account, contact Radius Bank’s Customer Service team by phone 800.242.0272, via web chat or visit their help desk.

 

STACKIN' INVEST FAQ'S

How do I invest with Stackin'?

It’s easy! You can get started with a few bucks in less than 2 minutes! When you sign up for Stackin', we’ll ask some simple questions so we can get to know you and your financial picture. We’ll use those answers to recommend one or more investment(s) that may fit you based on your profile. Then, you’ll connect the bank account you want to use to buy your investments and you’ll be on your way to investing in no time!

What Do I need?

Great question! To invest with Stackin’ you need to be at least 18 years old! You’ll also need access to our web app, some basic personal info like your current address and social security number and an active bank account to link to your account and fund your investments!

Why does stackin' need my bank login info?

In order to invest you'll need to connect your current, active bank account to your investment account! Stackin' never stores your bank login information and uses Plaid to link your account. Plaid is a trusted financial service that allows users to securely connect their bank account. We use Plaid to verify your bank account info and occasionally check your balance to make sure you have enough funds to cover transactions.

Is Stackin' safe?

Yes! We know handing over your personal info can be intimidating AF, but don’t worry we use bank-grade security & encryption systems to keep your information safe and secure at all times! Your investments are always safe with Stackin’! All Stackin' investment accounts are held by our custodian DriveWealth, a registered broker-dealer regulated by the Financial Industry Regulatory Authority (FINRA). Your investments are protected up to $500,000 total at DriveWealth, including $250,000 in cash balances through the Securities Investor Protection Corporation (SIPC). For more information on SIPC insurance, please visit www.sipc.org.

How much does it cost?

You can make an investment with as little as $5! In addition to your investments, Stackin’ charges a monthly fee of $2 for unlimited trades and investment advice on accounts under $5k, the pricing for accounts over $5k can be found in the Wrap Fee Program Brochure.

How do I pick what to invest in?

Picking stocks can be overwhelming, we get it! That’s why we’re here to help. Based off the information you provide when you sign up, we’ll recommend a Starter Stack for you to invest in.

What am I investing in with a Starter Stack?

Each Starter Stack contains a variety of investments, making it an easy way to diversify and invest in the companies you love! The Starter Stack includes companies like Nike, Canopy Growth Corp, Netflix, Amazon, Facebook and more.

Can I withdraw money from my investment account?

Yes! You can transfer money to and from your linked back account by navigating to the “My Invest Account” section of your account page. From there, select transfers and “Sell & Transfer” to withdraw money. Keep in mind that transfers can take up to 7 business days to complete since we have to sell some of your Starter Stack before we can transfer the money out of your investment account!

How do I close my account?

We’re bummed to see you go, but the first step to closing your account is selling your securities and transferring your funds! To do so:

The funds will be returned back to your linked bank account as soon as the proceeds from the sale become available.  From there, select “Manage My Account” and then select “Close Account” to close your account and have your money returned to your linked bank account. Please understand that this process can take up to 10 days and email hey@startstackin.com if you have any questions! 

I forgot my password, how can I log into my Stackin' account?

No biggie! Navigate to the sign in page on the Stackin’ web app and select “Forgot your password,” enter the phone number associated with your Stackin’ account and we’ll text you a confirmation code that you can use to reset your password. If you’re still having issues after following these directions you can reach out to the customer support team for more assistance.

I'm having trouble accessing the website to sign up, what should I do?

If you’re having trouble accessing our website or signing up, you can first try to resolve this issue by refreshing the page. If you’re still having trouble viewing our site, clear your browser history and try again. We’re constantly releasing updates and improvements to our beta products so it’s important to make sure you’re running the latest version of the app in order to have the best user experience.

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By using this website, you accept our Terms and ConditionsTerms of Use , Privacy Policy, and Do Not Sell My Data


This website and technology platform are operated by Stackin, Inc. The content on our website, social media posts, and overall communications, including SMS messages,  has been prepared for informational purposes ONLY, and is not intended to provide, and should not be relied on for, investment, tax, legal, accounting, or any kind of advice. Users need to do their own due diligence and decide what is a good fit for their individual circumstances.  Information presented is subject to change at any time due to market, economic, regulatory or other changes. The subject matter contained herein has been derived from several sources believed to be reliable and accurate at the time of compilation, but no representation or warranty (express or implied) is made as to the accuracy or completeness of any of this information. These materials are not intended for distribution to, or use by, any person or entity who is a citizen or resident of or located in any jurisdiction where such distribution, publication, availability or use would be contrary to law or regulation or which would subject Stackin Inc. to any registration or licensing requirement within such jurisdiction. The contents may not be reproduced in whole or in part or otherwise made available without the prior written consent of Stackin Inc.

Banking Services, such as debit account services, are provided and powered by Radius Bank, Member FDIC. Debit accounts are insured to the regulatory limits by the Federal Deposit Insurance Corporation (FDIC). The Radius Debit Card is issued by Radius Bank pursuant to a license from Mastercard Inc and may be used everywhere Mastercard debit cards are accepted.

 

Annual Percentage Yield (APY) accurate as of 5/28/2019. 1.00% APY applies to the entire balance of $0.01 or more. Rates may change after account is opened. Fees may reduce earnings.    

Radius Bank -  Terms & Conditions.

 

**Investment advisory services are provided by Stackin Financial, LLC (“Stackin Financial”) which is an SEC registered investment adviser owned by Stackin Inc. Investing involves risk including loss of principal. The information here is for general informational purposes only and should not be considered an individualized recommendation or personalized investment advice. The type of investments mentioned may not be suitable for everyone. Each investor needs to review a security transaction for his or her own particular situation. Past performance is no guarantee of future results. The content on this website is for informational purposes only and does not constitute a complete description of Stackin Financial’s investment advisory services. Certain investments are not suitable for all investors and may not be available to all Stackin Financial clients.  DriveWealth, LLC, broker-dealer and member FINRA/SIPC, provides trade execution and clearing services in addition to traditional brokerage and custody services for Stackin Financial Clients’ advisory accounts. For more information, see our disclosures. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

 The $2/ month fee applies to accounts below $5,000 in value. For current fee schedule, please see the Stackin Financial Wrap Fee Brochure.

  • Email: hey@startstackin.com Tel: (877) 391-0520

  • If you would like to contact us about our text message service, text HELP to 25748 for help or STOP to opt-out. Msg & data rates apply.

  • For all information or inquiries about our banking partner, Radius Bank, please visit: https://radiusbank.com/contact/

  • Information provided by Stackin’ and Stackin Financial is for informational and educational purposes only and is not investment or financial advice.

  • Additional information about Stackin Financial, LLC is available on the SEC’s website at www.adviserinfo.sec.gov.

  • For all information or inquires about Stackin Financial’s Custodian, DriveWealth, LLC, please visit: https://legal.drivewealth.com/

Stackin’ is a registered trademark of Stackin, Inc.   |   Copyright © 2019 Stackin Inc.  All rights reserved.